All products sold are covered by manufacturer warranty unless stated otherwise.
You can expect your order to be processed within approximately 1-2 working day, provided the items are in stock and there are no problems with payment verification. Orders are not processed on weekends and holidays (we observe statutory holidays in Canada).
We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. We use postal services, UPS, Purolator and FedEx to ship your orders. We ship products worldwide from Vancouver, B.C., Canada.
- Usually, the delivery time is 1 to 7 business days after shipping to a Canadian address, plus 1-2 business days to process the order.
- Usually, the delivery time is 6 to 12 business days to a USA address, plus 1-2 business days to process the order.
- Usually, the delivery time is 6 to 12 business days internationally, plus 1-2 business days to process the order.
- Standard shipping time is estimate only and it's not guaranteed. The actual delivery time may be vary depending on the destination.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund, except used, open boxed and software items. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for certain products to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform us of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
SATISFACTION GUARANTEE - we offer our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except used, open boxed and software items or specified otherwise.
Physical Damage Policy
Physical damage to any product purchased at PCCANA.com will effectively void warranty coverage. We will return any physically damaged item back to the customer at the customer's expense.
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Out of stock
Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. In that instance we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to you to alert you of the situation.
We will keep you informed of your order status via e-mail. All tracking information will be emailed to you once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.
Processors (CPUs) Return Policy
Return for refund within: 7 days
Return for replacement within: 30 days
Physically damaged CPUs cannot be returned to PCCANA.com.
Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
PCCANA.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your PCCANA.com return policy. Buyers requesting a refund may have to pay a 15% restocking fee.
Desktop PC, Notebook, and Tablet PC Return Policy
All Desktop PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes all other return policies. There are NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is deemed defective may be returned for a replacement within 30 days only, but a request for refund will not be granted. If a Desktop PC/Notebook/Tablet PC is returned for a replacement, but no problems are found, the Desktop PC/Notebook/Tablet PC will be returned at your (the buyer's) expense. You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.
A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at PCCANA.com's discretion, unless otherwise required by law. We strive to uphold our standard RMA processing time for these types of items; however, in some situations the item must be sent to the manufacturer for repairs. Unfortunately PCCANA.com cannot expedite the RMA repair process in these situations, as we must abide by the manufacturer's established processing time. If you have a question regarding a Desktop PC, Notebook, or Tablet PC RMA, please contact our Customer Service Department.
Memory (Modules, USB) Return Policy
Return for refund within: 15 days
Return for replacement within: 30 days
The following conditions are not acceptable for return, and will result in your RMA being returned to you:
- Physically damaged Memory cannot be returned to PCCANA.com
- Modules that are missing the manufacturer label containing model number and part number
- Modules that are missing the manufacturer warranty label
- Modules that include a manufacturer-applied heat spreader, but have had the heat spreader removed
- "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
- USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing
All items returned for a refund are subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
Memory Products offering mail-in rebates are not returnable to PCCANA.com once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.